Frequently Asked Questions

PRODUCTS AND SERVICES

What is the difference between an "Express Wash" and "Detail Express?"

An Express Wash is our Exterior-Only car wash. Detail Express is an "after the wash" service such as the "Express Wax" (applied by hand), Carpet Shampoo or SuperClean service.

Do I need an appointment for Detail Express?

No, although we do take appointments, you won't need it, as our Auto Detailing services are all performed "while-you-wait." Sure, if you want to leave it and come back for it later, you are welcome to.

How long does Detail Express take?

Each vehicle is different, both in size and the extent of attention it needs. Our general rule of thumb is about 40 minutes per service, so if you choose a Hand Wax and Carpet Express, it would be around 60 minutes. Most people do not leave the premises while their services are being performed, but you are welcome to.

Do you sell Gasoline?

No, we do not.

Is washing my car damaging to my paint? Is conveyor washing safe?

No. We use no brushes - just soft cloth which is heavily lubricated. We have Monthly Unlimited Pass Customers with black cars that wash up to 6 days per week for years and they are very happy with the safety. For more information on safety, please visit our Safety of Carwashing page.

Does Clear Sunset really want to hear me complain or compliment?

YES! YES! YES! Without your complaints, we can't improve! We reply to every comment and take them very seriously. The compliments are shared with the staff. Your address and phone numbers are kept confidential.

What is the largest size tire your wash can handle?

Our conveyor can handle tires up to 13" in width.

What is the tallest vehicle your washes can handle?

Our tunnel is equipped to handle vehicles up to 89" tall.

What forms of payment does CSCW accept?

We accept credit cards: Visa, Master Card, American Express, Discover, and of course good ol' cash. Sorry, we don't accept checks.

PROMOTIONS

Can I use the "5-Day-Free-Wash" after the 5 days is up?

Only if the we are closed on the 5th day due to weather or a holiday.

Can I use the "5-Day-Free-Wash" on another vehicle?

The "5-Day-Free-Wash" must be redeemed on the SAME vehicle that was originally washed. Be sure to present your 1st wash receipt to the cashier.

How can I get the "5-Day-Free-Wash?"

Just spend $12 or more in wash and special services.

Do you offer a FREE WASH on my BIRTHDAY?

We sure do! Register for our Rewards Program to receive a FREE birthday wash and every 11th wash FREE!

What do I get by joining the email list, and will my email address be shared?

We will send you a link to a coupon just about monthly. Offers range from discounts off Detail Xpress, Packages, and occasionally washes.

We will never give your email to any other organization. If you follow the "Remove" link at the bottom of our email, you will truly be removed from our list.

How can I change my email address in the system?

Just follow the "Update Profile/Email Address" link at the bottom of any email we send you, and you will have the option of changing your email address.

Do you offer AAA Discounts?

We're sorry, we do not. However, you can get great discounts by signing up for our Email Discounts Program — it's free to join!

The Unlimited Pass

Can I transfer my MU Pass to my other vehicle?

Sure! We allow a transfer twice per year.

Can I use my Unlimited Pass to wash my other vehicle once in a while?

No, sorry. The Unlimited Pass is valid only on one vehicle. This is strictly enforced.